Privacy Policy

1. Overview & Commitment

At Bravon, we respect your privacy and are committed to safeguarding personal data. This Privacy Policy describes how Bravon Inc. ("we", "our", or "us") collects, uses, and discloses information when you visit our website (bravoncity.com), purchase our Bravon Thermal Printer hardware, or use the Bravon Design Studio.

2. Information We Collect

• Order & Contact Information: Name, shipping address, billing address, email address, and phone number provided during checkout.
• Payment Processing: All payments are processed directly via Stripe. Bravon never stores, transmits, or has access to your full credit card number or bank credentials.
• Device & Usage Data: IP address, browser type, device information, and interaction timestamps collected automatically for system security and fraud prevention.

3. How We Use Your Information

We use the collected information strictly to:

• Fulfill and ship your physical thermal printer and label hardware orders.
• Send transaction receipts, tracking updates, and warranty notifications.
• Provide dedicated customer support and technical printer troubleshooting.
• Protect against fraudulent transactions, unauthorized access, and chargeback abuse.

4. Third-Party Service Providers

We share information only with trusted third-party partners essential for our store operations:

• Stripe, Inc.: Secure payment processing and fraud prevention under PCI-DSS Level 1 compliance.
• Shipping Carriers (USPS, FedEx, UPS, DHL): Address details required to deliver packages to your physical location.

5. Your Rights & Contact Us

You have the right to request access to, correction of, or deletion of your personal data. For privacy inquiries or data requests, please contact our privacy compliance team at support@bravoncity.com.